Christian brings a unique mix of technical insight and premium customer service to his role as Client Success Manager at ACT. With core expertise in account management, his 15 years in NYC boutique hotel customer service shaped his dedication to white-glove service, consistently enhancing client experiences. His hospitality background sharpened his skill in anticipating client needs, which he now applies to delivering IT solutions tailored to each client’s unique requirements at ACT.

In his role at ACT, Christian is dedicated to ensuring his clients’ success by overseeing all aspects of their IT needs—from cybersecurity and network infrastructure to sourcing new hardware and providing comprehensive support. As the first point of contact for client concerns, Christian takes full ownership of each client interaction, liaising with the technical team as needed to ensure smooth and swift resolutions. Additionally, he has established valuable vendor relationships that help ACT provide even more efficient and reliable support to its clients.