Co-Managed IT Services
Reinforce your internal IT Team without replacing it
Co-managed IT services are designed for organizations with internal IT resources that need reinforcement, structure, and backup, not replacement.
Instead of handing everything off, co-managed IT allows your internal team to stay in control while Advanced Computer Technologies provides the tools, monitoring, cybersecurity, and expertise needed to reduce risk and close gaps.
This model works best when internal IT teams are stretched thin, growth is accelerating, or security and compliance expectations are increasing.
How Co-Managed IT works
Co-managed IT is a shared-responsibility model designed to strengthen your IT operation without adding headcount or burnout.
Internal IT teams have different strengths.
Some teams excel at day-to-day IT support and system stability but need help with higher-level planning, security, and long-term strategy.
Others are highly strategic but need operational support to execute consistently.
Co-managed IT services support both, filling gaps without disrupting ownership or control.
Managed IT Service Packages
ACT Essentials
Foundational co-managed IT support for internal teams.
CO-MANAGED IT PARTNERSHIP
TOOLS
Core security tools including antivirus, patching, and system monitoring
SUPPORT
Onsite and remote IT support available at an hourly rate
ACT Advantage
Stronger security and operational reinforcement.
ACT ESSENTIALS
ADVANCED CYBERSECURITY SERVICES including EDR, phishing defense, and MFA enforcement
FULLY MANAGED REMOTE IT SUPPORT
ADDITIONAL SUPPORT
Onsite support available at an hourly rate
ACT Total Care
White-glove co-managed IT services designed to turn IT into a growth driver.
ACT ESSENTIALS + ACT ADVANTAGE
WHITE-GLOVE CO-MANAGED IT PARTNERSHIP
ONSITE AND REMOTE IT SUPPORT INCLUDED
CYBERSECURITY
Full enterprise-grade cybersecurity and IT security management
PLANNING
Strategic IT planning and advisory support
Trusted by Organizations Across New Jersey and New York
5.0
Based on 65 reviews
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Tashia Walthall
14:43 13 Jan 26
Each time I have spoken to a representative. They are always professional, courtesy and resolve the issue expeditious.
MELISSA JONES
18:18 09 Jan 26
Shan came out to office city line and Frankford. He installed two desk tops help ke set up all of my authentication for me to work more efficiently. This is his third or fourth time coming out and he’s always phanamael . He’s a 10 out of 10 would love for him to come out every time. Hard at work!!!!!
Helen Mustafa
18:19 26 Dec 25
Daniel was superb in his response time and care. Spoke very professionally and did not make me feel like a burden. Quality customer service like this is needed everywhere! Great work Daniel, thank you
Talia Madura
19:28 19 Dec 25
ACT is a great company! Shan is amazing and super helpful. The support staff that respond on the phone line are also very helpful and knowledgeable.
Annmarie Soganic
17:16 19 Dec 25
Shah at ACT is great. Alway responsive and very patient with us that are not very computer suave. He always prompt in returning my calls. Great Customer service!!
paige brown
17:11 19 Dec 25
every time Shan comes into the office he is always happy to lend a hand. We are always needing help in many departments and he is always patient and accomodating. We love shan at MJO!
Lindsay Maier
20:40 18 Dec 25
Shan is the absolute best!! He is always so professional, pleasant, and such a great help!! It is always a relief when he is here to help with any of our IT issues!!! We appreciate the entire ACT team!!
Kathy
13:39 10 Dec 25
Daniel and the rest of the ACT team are great! They deliver reliable, responsive, and expert IT support. Their team solves issues quickly and keeps our systems running smoothly. Highly recommend.
Rita Santora
19:44 13 Oct 25
ACT is hands down the best IT support company I have ever worked with. In healthcare, our business runs on technology—we simply can’t provide great patient care without it functioning smoothly. ACT understands that and always delivers. Their response time is lightning-fast, they follow up often, and they make sure every single issue is resolved.
I’ve worked with other IT companies across multi-site healthcare organizations, and the difference is night and day. ACT is leaps and bounds above the rest—resourceful, dependable, and always pleasant to work with. Their entire team truly goes above and beyond, and it shows.
We’re grateful to have ACT as our IT partner—they keep our technology running so we can focus on caring for patients. Highly recommend!
I’ve worked with other IT companies across multi-site healthcare organizations, and the difference is night and day. ACT is leaps and bounds above the rest—resourceful, dependable, and always pleasant to work with. Their entire team truly goes above and beyond, and it shows.
We’re grateful to have ACT as our IT partner—they keep our technology running so we can focus on caring for patients. Highly recommend!
Frequently Asked Questions
Does Co-Managed IT replace our internal IT team?
No. Co-managed IT is designed to support internal IT teams not replace them. Your team remains in control while ACT provides reinforcement, security, and backup
How is Co-Managed IT different from fully Managed IT Services?
Co-managed IT is a shared-responsibility model. Fully managed IT services are typically better suited for organizations without in-house IT resources. In a co-managed model, internal IT retains ownership while ACT provides tooling, security, and escalation support.
Who handles day-to-day IT support?
That depends on your environment. Some organizations handle day-to-day support internally, while others rely on ACT for overflow, escalation, or specific functions.
Can Co-Managed IT scale as we grow?
Yes. Co-managed IT is often used during growth, acquisitions, or increased compliance requirements, allowing IT operations to scale without adding headcount.
Is Co-Managed IT a good fit for regulated organizations?
Yes. Co-managed IT is commonly used in regulated and high-risk environments where security, documentation, and compliance requirements are increasing.