A seasoned veteran of ACT, Jim has been with the company for 14 years, witnessing its growth from a small team of six to a thriving organization. His journey into technology began with a passion for tinkering with electronics and building computers—a hobby that inspired him to pursue a career in the field. After completing an accelerated degree program, Jim joined ACT, starting as a field engineer and steadily advancing to senior engineer before stepping into his current role.

As a Technical Project Manager, Jim collaborates with account managers to bring signed projects to life. His responsibilities include reviewing quotes, drafting detailed project plans, and overseeing implementation processes. He works closely with various teams at ACT to ensure seamless project execution and engages directly with clients to refine project details.

Jim is recognized for his expertise in troubleshooting, from setting up and troubleshooting workstations and printers to handling advanced cloud implementations, particularly with Microsoft Azure. His ability to identify pain points in client networks and recommend effective solutions ensures clients are equipped with the right technologies for success. Jim’s knack for simplifying complex technical concepts makes him a trusted advisor to both clients and colleagues.