Managed VoIP Services
Crystal-clear calling, built-in flexibility, and expert local support.
Why switch to VoIP
Modern business moves too fast for traditional phone lines. By switching to VoIP, you trade rigid hardware and messy wiring for a flexible, cloud-based system that works wherever you do. It’s a reliable, cost-effective solution designed to scale effortlessly with your team while ensuring you stay connected, even when the office is closed.
Key benefits for your business include:
- Ultimate Portability: Manage calls via smartphone, laptop, or desk phone to bridge the gap between office and remote work.
- Infinite Scalability: Effortlessly adjust your capacity from a single user to over 1,000 as your business demands change.
- Tailored Logic: Design complex call flows and auto-attendants to create a professional caller experience.
- Enterprise-Grade Reliability: Avoid local outages with cloud-based uptime that keeps you running even if your physical office loses power.
- Cost Efficiency: Slash overhead by eliminating billable troubleshooting and the maintenance costs of aging physical wires.
VoIP Service: supported by experts, not a call center
When you choose ACT, your communication is backed by a 100% U.S.-based team that never outsources your success. We handle the heavy lifting—from setting up your devices to managing vendor relationships—so you never have to sit on hold with a random carrier. Our goal is to provide high-touch, human support that responds effectively to keep your business online and your team productive.
Reliable, secure, and future-ready
- Proactive Monitoring: We use advanced call quality reporting and detailed graphs to catch and fix issues before they impact your day.
- Industry-Leading Security: Our encrypted, compliant solutions are purpose-built to keep healthcare and legal firms secure.
- Maximum Redundancy: Built-in safeguards protect you from outages, whether it’s a major storm or a local hardware failure.Next-Gen
- Integration: From mobile apps to smartwatch connectivity, our smart device expansion ensures your system is ready for what’s next.
Results Our Clients Love
By moving away from support headaches and technical delays, our clients enjoy faster, more flexible communication and clear, actionable reporting. Most importantly, they gain a partner they can actually count on for consistent uptime and expert guidance.
Seamless integration & fast implementation
Our VoIP solutions are designed to work hand-in-hand with the tools your team already uses, ensuring a smooth transition without the typical tech headaches. By integrating directly with your CRM, Outlook, and Microsoft 365, our system streamlines your existing workflows while adding modern essentials like business texting and secure digital faxing for regulated industries. Best of all, you won’t be left waiting; once planning is complete, most implementations take just a few weeks with minimal disruption to your daily operations.
Ready to Upgrade Your Phones?
Let’s modernize your communications and free your team from old phone lines.
Trusted by Organizations Across New Jersey and New York
I’ve worked with other IT companies across multi-site healthcare organizations, and the difference is night and day. ACT is leaps and bounds above the rest—resourceful, dependable, and always pleasant to work with. Their entire team truly goes above and beyond, and it shows.
We’re grateful to have ACT as our IT partner—they keep our technology running so we can focus on caring for patients. Highly recommend!
Frequently Asked Questions
What exactly is VoIP, and how does it differ from my current phone lines?
Can I keep my business number if I’m working remotely?
Absolutely. One of the biggest benefits of our system is that your business identity follows you. You can take and transfer calls from your smartphone or laptop just as if you were sitting at your desk. As our specialist Sal says, “Nobody knows where you are because your phone follows you.”
How long does it take to switch my team over to ACT VoIP?
We prioritize a smooth transition with minimal disruption to your daily operations. Once the initial planning phase is complete, most implementations take just a few weeks. Our team handles the heavy lifting, including setting up your devices and ensuring everything integrates perfectly with your existing tools like Outlook and Microsoft 365.
What happens if our physical office loses power or has an internet outage?
Because our system is cloud-based with built-in redundancy, your phone system stays up even if your office doesn’t. You can instantly shift to mobile devices or remote setups, ensuring you stay connected during storms or local hardware failures. We also proactively monitor call quality to catch and fix potential issues before they impact your business.
Is your support team outsourced or based in the U.S.?
At ACT, we don’t believe in “call center” support. Your system is backed by a 100% U.S.-based team that handles everything internally. You will never have to sit on hold with a random carrier; we troubleshoot directly with vendors and support all your devices ourselves to get you back online fast.