Meet Salvatore “Sal" Cottone: Client Technology Manager

Sal brings over 14 years of experience in the technology industry to his role as Client Technology Manager at ACT. He studied Computer Networking & Security at the Chubb Institute and began his career as a member of the Geek Squad at Best Buy. Sal later expanded his expertise in the K-12 education space before transitioning to the MSP industry.

In his current role at ACT, Sal is responsible for reviewing overnight activities, coordinating scheduled onsite visits, and following up on pending tickets and open items. He works closely with the project management team to track the progress of ongoing projects and ensure tasks are completed by the appropriate team members. Sal also oversees equipment setup, manages a team of three technicians, and handles high-level escalation requests to ensure client needs are addressed promptly.

His areas of expertise include Mac and Apple device management, as well as large-scale Dell and Apple laptop deployments.